For questions about your webshop order, you can send an email to:
We will get back to you as soon as possible.
ADDRESS FOR CORRESPONDENCE
Rosanne Bergsma registered with the Arnhem chamber of commerce with number ….. and vat number NL …..
These general agreements and conditions shall apply to all purchase and sales agreements done by Rosanne Bergsma and its customers through.
www.rosannebergsma.com/nl and all it’s sub-domains.
No agreement can be created without your agreement of these terms and conditions. Without an account, no products can be purchased.
By placing an order at Rosanne Bergsma’s webshop the customer accepts the terms and conditions.
Rosanne Bergsma can not warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Rosanne Bergsma may at any time change the content of the site.
The colours on your screen can be different than the original product. This will depend of your settings of your computer. We will do our very best to show the right colours on our webshop.
All prices are in Euro’s, including Dutch VAT at 21% and excluding shipping costs.
We accept payments through iDEAL (Netherlands), Bancontact (Belgium), Paypal, Apple Pay and Credit card (International).
After placing your order, you will receive an automatically generated confirmation by e-mail.
To avoid any unnecessary over-production, we only produce on order.
It will take approximately 3-5 work days to produce your order. Orders are
shipped within 7 days. In case the production time is longer it will be mentioned
in the description of the product.
We operate from Tuesdays to Saturdays and not on public holidays.
NL: Free shipping from €50
EU countries: Free shipping from €150
Please note that Rosanne Bergsma does not take responsibility for any delays to orders due to customs clearance or payment transaction delays.
Please be aware that we cannot deliver to post office boxes.
During 14 working days following the delivery of your order, you may request the refund of items.
A return must be applied following the return procedure, otherwise the refund can be delayed.
The articles must be delivered at the Klarendalseweg 397.
The goods must be returned to us in perfect condition. Returns will only be accepted if all labels are attached and intact. We cannot accept returns where labels have been removed. After 14 working days Rosanne Bergsma assumes that the customer has accepted the order.
Shipping charges on returned merchandise are at the customer’s expense.
We advise you to provide the return shipment with a tracking number.
Rosanne Bergsma is not responsible for any damage, theft or loss.
All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will be made within 30-day period following delivery.
Items can only be returned to Klarendalsweg 397
Customised orders or samples bought during stocksales are not returnable.
Personal information will be saved and handled with care, will never be disclosed to third parties and will only be used for the delivery of your order.
Please read our full privacy statement ….
In case of force majeure Rosanne Bergsma has the right to cancel the contract between Rosanne Bergsma and the customer. A force majeure is a severe company impediment at Rosanne Bergsma or transport stagnation.
ALL RIGHTS RESERVED
Any and all material to be found on the pages of www.rosannebergsma.com is protected by copyright laws.
It may not be used for any purpose whatsoever without obtaining our explicit written permission in advance.
This website and all its sub domains are intellectual property of Rosanne Bergsma. Nothing may be copied or used without permission of Rosanne Bergsma.